CAREERS AT FARM HEALTH GUARDIAN

Technology Support Rep

We are looking for a technology support representative who enjoys working with the latest B2B hardware and software technology and providing service and support to our growing agriculture customer base in North America (Canada, United States, Mexico).

Customer Support Coordinator Overview

We are seeking an organized, high-energy team member based in the Mid-West US to join our business development team. This role is a perfect fit for you if you thrive in a fast-paced work environment and you take pride in providing a high level of customer service.

  • Position: Technology Support Representative
  • Location: Remote – based in Mid-West US (preferably Minnesota or Iowa)
  • Reports to: Customer Success Manager
  • Salary: Competitive salary (based on experience and other factors)

What you’ll be doing:

  • Provide customer support and troubleshooting for software, mobile app and hardware issues both proactively and when requested by users (using email, chat, phone)
  • Coordinate on-boarding of new customers including training sessions (virtual and in-person), new user set-up, configuring the software for new customers, creating weekly insights reports and ongoing customer communications
  • Developing content and training materials to support customer success (such as training videos, user documentation, weekly update reports, etc.)
  • Manage GPS hardware device inventory including the ordering, labeling, and shipping of devices to clients.

Who we’re looking for:

  • Solid understanding of agriculture, animal health or biosecurity fundamentals
  • Strong organizational ability and attention to detail
  • Demonstrated professionalism in communication, attitude, and teamwork.
  • Demonstrated ability to learn new digital technologies quickly
  • Proven ability to work independently and as a team member in a fast-paced environment

The perfect candidate would also meet some of the following criteria:

  • Experience with hardware and/or software support roles
  • Bilingual in English and Spanish (written and verbal)

Qualifications:

  • Minimum of 3 years’ experience in livestock production systems or customer service or sales support.

About Farm Health Guardian

Farm Health Guardian is a biosecurity management technology [software] to help farms and food companies improve animal health and protect against the devastating impact of animal disease.

The patented system controls barn entry using facial recognition technology and provides real-time alerts when people or trucks breach biosecurity protocols.

Launched in 2020 for the swine and poultry sectors, Farm Health Guardian technology is reducing the risk of disease spread and improving biosecurity compliance which saves time, reduces the cost of production and improves animal health.

Farm Health Guardian is based in Omaha, Nebraska and Guelph, Ontario.

Send your career profile and contact information to: careers@farmhealthguardian.com

Full Stack Developer – Junior

Farm Health Guardian is an agriculture technology (agtech) start-up that helps farmers and food companies to improve animal health through our digital biosecurity technology. We are seeking a junior level Full Stack Developer with 2+ years of experience and a proven track record to join our team based in Guelph, Ontario.

What You’ll Do:

As Junior Full Stack Developer at Farm Health Guardian you’ll build fully-fledged platforms using a range of different technologies. You’ll be involved in the entire product development lifecycle including the design, development, deployment and maintenance of new and existing features. You’ll write clean and functional code on the front- and back-end. You’ll collaborate closely with our development team to ensure system consistency and to create a great user experience. You’ll write reusable and maintainable code. You’ll optimize web design for mobile for maximum speed. Ultimately, your work will have a direct impact on the stability and user experience of our products.

Skills we’re looking for:

  • You’re comfortable working with both front- and back-end languages.
  • Proven experience as a Full Stack Developer or similar role (minimum 2 years experience)
  • Experience developing desktop and mobile applications
  • You have knowledge of C# and .NET and modern JavaScript frameworks (like Angular, React, and Vue).
  • You have knowledge of multiple front-end languages and libraries (like HTML, CSS and JavaScript).
  • You’re familiar with databases (like MySQL or MSSQL) and UI/UX design.
  • Ideally, you have some experience with a cloud platform (Microsoft Azure).
  • You have experience with testing and debugging.
  • You have an eye for layout aesthetics.
  • You’re analytical and good at time management.
  • You have great communication and problem-solving skills.
  • You’re curious about new technologies and you’re excited to find ways to implement them in your work.
  • You have a big appetite to learn and improve your skills.

Your Responsibilities will include:

  • Work with development teams and product managers to ideate software solutions
  • Design client-side and server-side architecture
  • Build the front-end of applications through appealing visual design
  • Develop and manage well-functioning databases and applications
  • Write effective APIs
  • Test software to ensure responsiveness and efficiency
  • Troubleshoot, debug and upgrade software
  • Create security and data protection settings
  • Build features and applications with a mobile responsive design
  • Write technical documentation

Minimum Requirements:

Required technical skills and experience for this role are:

  • Bachelor’s Degree in Computer Science or related field
  • Exposure to .NET Core
  • Experience with cloud architecture (Microsoft Azure including Azure SQL Server PaaS)

Position Overview:

  • Position: Full Stack Developer – Junior
  • Type: Full time, permanent
  • Location: Guelph, Ontario (with flexibility for remote work 3 days per week)
  • Reports To: Chief Technology Officer
  • Salary: Competitive salary and performance incentives (based on experience and other factors)

If you meet the requirements and have a passion to develop great software, we’d love to chat with you about joining our team.

Send your career profile and contact information to: careers@farmhealthguardian.com