Farm Health Guardian is seeking a Customer Support Coordinator

We are looking for a customer support coordinator who enjoys working with the latest technology and software and providing service and support to our growing customer base.

The Opportunity

This specialized role offers the opportunity to work with the latest biosecurity software, managing service and support for the Farm Health Guardian system, helping customers manage herd or flock health, and the prevention and control of disease outbreaks in livestock and poultry barns.

The Customer Support Coordinator will support the business development team in successfully on-boarding new customers in the swine and poultry sectors including demonstrating the system, conducting training sessions and communication directly with software customers. The role will also help to prepare sales presentations and customer proposals.

About Farm Health Guardian

Farm Health Guardian is an animal health and biosecurity software system that helps producers to lower their cost of production through improved animal health and reduced disease outbreak risks. Quick and efficient disease containment is critical to the safety and sustainability of the livestock and poultry industries as well as the people who work within it.

Customer Support Coordinator Overview

We are seeking an organized, high-energy team member to join our business development team. This role is a perfect fit for you if you thrive in a fast-paced, dynamic work environment and you take pride in providing a high level of customer service.

• Position: Customer Support Coordinator
• Full time
• Location: Home based in Ontario or Manitoba, Canada or at our office in Guelph
• Reports to: Director of Business Development
• Salary: Competitive salary (based on experience and other factors)

What you’ll be doing:

• Coordinate on-boarding of new customers including virtual training sessions, new user set-up and ongoing customer communications.
  In some cases, it may be possible to conduct in-person training sessions with new customers (depending on location and travel restrictions)
• Demonstrate the Farm Health Guardian software system to prospective customers through web-based and in person meetings.
• Create and update training materials such as updates made on the software systems, how to videos, resources for clients, FAQ’s.
• Support business development team with preparation of sales presentations and customer proposals, setting up customer meetings and general administrative support.
• Coordinate the updating and translation of software content, and sales and training materials.

Who we’re looking for:

• Excellent communication skills – written and verbal.
• Strong organizational ability and attention to detail.
• Demonstrates professionalism in communication, attitude, and teamwork.
• Knowledge of the agriculture sector.
• Solid experience with CRM software and sales support software such as PowerPoint.
• Proven ability to work independently in a remote situation, and as a team member in a fast-paced environment.

The perfect candidate would also meet the following criteria, but these are not required:

1. Ability to learn new digital technologies quickly.
2. Knowledge of the swine or poultry sector is an asset.
3. An understanding of animal health and biosecurity fundamentals.
4. French or Spanish language skills is an asset.

Qualifications:

• Minimum of College Diploma in business administration, marketing or digital technology
• Minimum of 3 years’ experience in customers service or sales support role.