CAREERS AT FARM HEALTH GUARDIAN
We are looking for a bilingual Spanish/English Technology Support Representative in both Canada and the midwest USA.
Bilingual Spanish/English – Technology Support Representative
Join Farm Health Guardian’s expanding customer support team. We are seeking a solution-oriented technology support representative who enjoys working with leading edge hardware and software technology and supporting our growing agriculture customer base in North America (Canada, United States, Mexico).
Technology Support Rep Overview
The ideal candidate will be highly organized, possess a high level of energy, be fluent in written and spoken Spanish and English, and ideally also have pork industry experience. Responsibilities related to the role include managing system installation, onboarding new customers, and training of pork producer customers in the office and the barn. This role is a perfect fit for you if you thrive in a fast-paced work environment and you take pride in providing a high level of customer service.
- Location: Guelph, Ontario – opportunity to be homed base for 2 days per week
- Status: 8-to-12-month contract
- Salary: Competitive salary (based on experience)
- Travel: Expected to be 15% of time travelling in Canada and the Mid-West US
What you’ll be doing:
- Coordinating new customer on-boarding with virtual and in-person training sessions and setting up the customer’s biosecurity protocols in the software.
- Providing strong customer support and troubleshooting for software, mobile app and hardware issues both proactively and when requested by users (using email, text, phone).
- Building strong customer relationships and ensuring our customers have success with the technology through ongoing customer support, creating weekly insights reports and quarterly business review meetings.
- Developing Spanish training materials to support customer success (such as training videos, user documentation, weekly update reports,).
Who we’re looking for:
- Verbal and written fluency in Spanish and English
- Minimum of 3 years of experience working in the agriculture sector or in software customer support
- Demonstrated ability to use software and learn new digital technologies quickly
- Strong verbal & written communication skills and attention to detail
The perfect candidate would also meet some of the following criteria:
- An understanding of livestock production and biosecurity fundamentals
- Experience with hardware and/or software support roles
- Proven ability to work independently and as a team members in a fast paced environment
Qualifications:
- Minimum of 3 years’ experience in pork production systems
- Minimum College Diploma in agriculture or business-related areas.
About Farm Health Guardian
Farm Health Guardian is a biosecurity management technology to help farms and food companies improve animal health and protect against the devastating impact of animal disease.
The patented system controls barn entry using facial recognition technology and provides real-time alerts when people or trucks breach biosecurity protocols.
Launched in 2020 for the swine and poultry sectors, Farm Health Guardian technology is reducing the risk of disease spread and improving biosecurity compliance which saves time, reduces the cost of production and improves animal health.
Farm Health Guardian is based in Omaha, Nebraska and Guelph, Ontario.
Apply to: careers@farmhealthguardian.com
Bilingual Spanish/English – Technology Support Representative
Join Farm Health Guardian’s expanding Mid-West business development. We are seeking a solution-oriented technology support representative who enjoys working with leading edge hardware and software technology and supporting our growing agriculture customer base in North America (Canada, United States, Mexico).
Technology Support Rep Overview
The ideal candidate will be highly organized, possess a high level of energy, be fluent in written and spoken Spanish and English, and have pork industry experience. Responsibilities related to the role include managing system installation, onboarding new customers, and training of pork producer customers in the office and the barn. This role is a perfect fit for you if you thrive in a fast-paced work environment and you take pride in providing a high level of customer service.
- Location: Remote – based in Mid-West (preferably Minnesota, Iowa or Illinois)
- Status: Full time
- Salary: Competitive salary (based on experience)
- Travel: Expected to be 25% of time travelling in the Mid-West US
What you’ll be doing:
- Coordinating new customer on-boarding with virtual and in-person training sessions and setting up the customer’s biosecurity protocols in the software.
- Providing customer support and troubleshooting for software, mobile app and hardware issues both proactively and when requested by users (using email, text, phone).
- Building strong customer relationships and ensuring our customers have success with the technology through ongoing customer support, creating weekly insights reports and quarterly business review meetings.
- Developing Spanish training materials to support customer success (such as training videos, user documentation, weekly update reports,).
Who we’re looking for:
- Verbal and written fluency in Spanish and English
- Minimum of 3 years of experience working in pork production systems
- Demonstrated ability to use software and learn new digital technologies quickly
- Strong verbal & written communication skills and attention to detail
About Farm Health Guardian
Farm Health Guardian is a biosecurity management technology [software + hardware] to help farms and food companies improve animal health and protect against the devastating impact of animal disease.
The patented system controls barn entry using facial recognition technology and provides real-time alerts when people or trucks breach biosecurity protocols.
Launched in 2020 for the swine and poultry sectors, Farm Health Guardian technology is reducing the risk of disease spread and improving biosecurity compliance which saves time, reduces the cost of production and improves animal health.
Farm Health Guardian is based in Omaha, Nebraska and Guelph, Ontario.
Apply to: careers@farmhealthguardian.com
Customer Success & Training Content Specialist
We are looking for a dynamic team member with drive and initiative who enjoys working with the latest B2B hardware and software to provide effective communications that support our growing agriculture customer base in North America (Canada, United States, Mexico).
Role Overview
We are seeking an experienced marketing communications specialist to develop materials (writing and design) for a 6-month contract position (with possibility for full-time).
The goals of this role are to create and implement customer success and training content that will:
- Enable smooth onboarding and training for new users of our software
- Activate existing users to maximize use of hardware, desktop & mobile app.
- Effectively launch new software features to existing customers and users
Working with our customer support team, this role will result in:
- increased hardware and software usage
- a high level of overall customer/user satisfaction and
- strong customer retention/renewal.
Key Responsibilities and Duties Include:
1. Enable smooth onboarding and training for new users of our hardware & software
Develop training materials to support smooth onboarding and training (virtual and in-person) of new users. Materials will include a presentation, training videos, hand-out cards, video walk-throughs, email templates and train-the-trainer materials. Materials will be produced in English and Spanish.
2. Activate existing users to maximize their use of the hardware, desktop & mobile app functionality
Create a structure, distribution list framework and repeatable communication strategy for different user personas to help them maximize use of our hardware, desktop software and mobile application.
- Content will include tips for troubleshooting and resolving common issues, reminders on how to use software features, weekly customer insight reports, user guides, success stories, testimonials, etc.
- Training material formats include written content, video, infographics and animations.
- Distribution could include email (direct and e-newsletter), text, in-app notifications, website landing pages, shareable content for customer “admin” users, etc.
- Distribution list structure and an ongoing process to update the lists will need to be developed for several user personas.
3. Effectively launch new software features to customers and users
Create a structure and repeatable process to effectively launch new software features to customers and users on a regular basis. This will include any of the formats and tactics mentioned above, and we will likely use this content as part of our sales efforts.
Who we’re looking for:
- Position: Customer Content Creation Specialist
- Location: Guelph, ON – hybrid
- Reports to: CEO (Rob)
- Works with: Customers Success Reps (Adam, Lainie)
- Communicate with technology team CTO (Anthony)
- Salary: Competitive
Qualifications:
- Three years’ experience in hardware and/or software marketing or customer success roles
- Demonstrated content creation and communications experience (a portfolio)
- Strong organizational ability and attention to detail
- Proven ability to work independently and as a team member in a fast-paced environment.
- Demonstrated professionalism in communication, attitude, and teamwork.
The perfect candidate might also meet some of the following criteria:
- Bilingual in English and Spanish (written and verbal)
- Basic understanding of agriculture, animal health or biosecurity fundamentals
Tools
Some of the tools you will use include Canva, Adobe creative suite, Constant contact, Bigin CRM, Vimeo and Camtasia (and of course the Farm Health Guardian software and app)
About Farm Health Guardian
Farm Health Guardian is a biosecurity management technology [software] to help farms and food companies improve animal health and protect against the devastating impact of animal disease.
The patented system controls barn entry using facial recognition technology and provides real-time alerts when people or trucks breach biosecurity protocols.
Launched in 2020 for the swine and poultry sectors, Farm Health Guardian technology is reducing the risk of disease spread and improving biosecurity compliance which saves time, reduces the cost of production and improves animal health.
Farm Health Guardian is based in Omaha, Nebraska and Guelph, Ontario.
Apply to: careers@farmhealthguardian.com
